La Compagnie Airlines Cancellation & Refund Policy

La Compagnie, the boutique French airline renowned for its all-business-class transatlantic flights, offers a unique travel experience between Europe and the United States. While the airline prioritizes comfort and style, understanding its cancellation and refund policy is essential for travelers who want peace of mind when booking.

Here’s a complete guide to help you navigate La Compagnie's policies for cancellations, changes, and refunds.

1. 24-Hour Risk-Free Cancellation

La Compagnie allows all passengers to cancel their booking for a full refund within 24 hours of purchase, provided the booking was made at least seven days before departure. This grace period gives travelers time to reconsider their plans without incurring any penalty.

2. Fare Class Determines Flexibility

La Compagnie offers three main fare types, each with different rules for cancellation and refund:

● Promo Fare

• Non-refundable and non-changeable

• Ideal for travelers with fixed schedules looking for the lowest price

• No refund under any circumstance once the 24-hour window has passed

  
  

● Smart Fare

• Partially flexible

• Changes allowed with a fee (typically around $600)

• Refunds may be possible in certain situations but are usually subject to fees and conditions

  
  

● Flex Fare

• Fully refundable and changeable

• No penalty for changes or cancellations

• Best option for travelers who may need flexibility in their itinerary

Understanding the fare class you're purchasing is critical before booking. The higher the flexibility, the higher the fare—but it also offers peace of mind.

3. How to Request a Refund

If your ticket qualifies for a refund, here’s how to proceed:

• Contact La Compagnie's customer service via email

• Include your full name, ticket number, flight details, and reason for cancellation

• Ensure you’re within the eligible time frame and fare conditions

Once submitted, the request is processed according to the original payment method.

4. Refund Processing Timeline

Refunds are typically processed within:

• 7 business days for credit card payments

• Up to 20 business days for payments made by cash or check

Timely and accurate submission of required details can help avoid delays.

5. Baggage Fee Refunds

If you’ve paid for additional services like baggage and are unable to use them due to a cancellation or overbooking, La Compagnie may refund those specific charges. Be sure to mention this in your refund request if applicable.

6. Changes After the 24-Hour Window

Outside the 24-hour grace period, changes to your booking will depend entirely on your fare class:

• Promo fares generally cannot be changed or canceled

• Smart fares can be changed for a fee, though not all are refundable

• Flex fares allow full freedom to change or cancel with no additional charges

  
  

7. Passenger Rights and Protections

For flights departing from or arriving in the European Union, travelers are protected under EU air passenger rights laws. This includes compensation in the event of flight delays, cancellations, or denied boarding due to overbooking. Additionally, if La Compagnie cancels your flight and fails to provide an acceptable alternative, you are entitled to a full refund.

Final Tips for Travelers

• Double-check your fare rules before booking

• Act within 24 hours for a penalty-free cancellation

• Choose Flex fares if your travel plans might change

• Keep all receipts and communications for easier refund processing

• Know your rights when flying internationally

  
  

By understanding La Compagnie’s cancellation and refund policies ahead of time, you’ll be better equipped to manage your travel plans smoothly—and avoid unexpected surprises. Whether you’re flying for business or leisure, a little preparation goes a long way.